Shipping & Delivery Policy

Australia & New Zealand

1 Scope

This Policy outlines how Awake Boards Australia & New Zealand (Carbon Yachts Pty Ltd – ABN 71 666 574 670) ships Awake jetboards, eFoils, batteries, chargers and accessories purchased through awakeboards.com.au or via our authorised sales team. It applies to deliveries within Australia, New Zealand and—by quotation—other Asia‑Pacific destinations.

All correspondence regarding shipping should be directed to info@awakeboards.com.au.

2 Dispatch Promise

"Locally‑held stock" means units physically located at one of the following:

Warriewood NSW Warehouse (Sydney Northern Beaches)
Coomera QLD Showroom (BoatWorks Precinct)
An authorised sub‑distributor's facility in Australia or NZ

Orders consisting entirely of locally‑held stock are dispatched the next business day after payment clears, unless prevented by circumstances beyond our control.

Orders containing items not in local inventory dispatch as soon as the goods arrive from Awake's factory. Lead‑times will be shown at checkout or advised by email.

3 Shipping Options & Rates

Region	Service	Cost (incl GST)
Australia – nationwide	Road freight with signature on delivery	AUD $400 flat‑rate
New Zealand – nationwide	Sea/air freight (Dangerous Goods compliant)	NZD $1,000 flat‑rate
Asia‑Pacific – other	Quoted at checkout or via email	Quote
Local pick‑up	Collect during business hours (Mon–Fri)	Free
Sydney short‑radius (≤ 50 km)	Awake Boards van delivery, scheduled window	AUD $120

Batteries (DG): Lithium‑ion batteries ship under UN 3481 regulations and may travel separately, adding 2–4 business days to delivery.

4 Estimated Transit Times (Once Dispatched)

Destination	Business Days*
NSW, ACT, VIC, SE QLD metro	4–10
Regional NSW/VIC/QLD, SA, TAS	7–14
WA, NT	10–18
New Zealand – North Island	7–15
New Zealand – South Island & remote	10–20

*Times are best‑effort estimates. High‑value shipments require a signature on delivery; missed attempts may extend transit time.

5 Tracking & Notifications

A tracking link is emailed once each consignment leaves our warehouse. Multi‑box orders may show separate tracking numbers.

6 Address Changes

Email info@awakeboards.com.au before your dispatch confirmation to update shipping details. Once in transit we can request a diversion from the carrier, but this is not guaranteed.

7 Lost or Damaged Goods

Report any damage or delivery issues within 48 hours of receipt to info@awakeboards.com.au with photos of packaging and product. We'll liaise with the carrier and advise next steps.

8 Import Duties & Taxes (Outside AU/NZ)

For Asia‑Pacific destinations outside Australia or New Zealand, the recipient is responsible for local import duties, taxes and customs clearance fees unless otherwise agreed in writing.

9 Policy Updates

Awake Boards Australia & New Zealand may update this Shipping Policy periodically. The version and effective date at the top of the document indicate the current revision.