Privacy Policy
Carbon Yachts – Australia / NZ
1 About Carbon Yachts
Carbon Yachts Pty Ltd (ABN 71 666 574 670) ("Carbon Yachts", "we", "our", "us") distributes premium yachts, tenders, water toys and electric boards—including the Awake range—throughout Australia and New Zealand.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our websites, in‑store activations, events, phone, email or social media.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are located in the European Economic Area or United Kingdom, some additional GDPR rights may apply—see Section 10.
2 The Information We Collect
| Category | Examples | How We Collect |
|---|---|---|
| Contact & identity | Full name, postal & billing address, phone, email | Checkout, event registrations, warranty cards, direct enquiries |
| Purchase data | Order contents, serial numbers, payment status | Checkout, in‑house ERP |
| Marketing preferences | Newsletter opt‑ins, cookie consents | Pop‑ups, email headers |
| Usage & device | IP, browser type, pages viewed, referring URL | Cookies & similar tech |
| Media | Photos/videos from demos or events (with consent) | Event sign‑in forms |
We do not intentionally collect sensitive information unless you voluntarily provide it, in which case we will obtain your explicit consent.
3 Why We Collect It
- Fulfilling your order – process payments, arrange freight, register warranty.
- Customer support & safety recalls – troubleshoot issues, send firmware or safety notices.
- Marketing – send product news and event invitations (you can opt out at any time).
- Analytics & site optimisation – understand traffic patterns.
- Legal & compliance – comply with tax, consumer and product‑safety obligations.
4 How We Share Your Data
We share only what is necessary:
| Recipient | Purpose | Location |
|---|---|---|
| Payment gateways | Process transactions | AU / US / EU |
| Awake AB (Sweden) | Warranty support & technical upgrades | EU (Sweden) |
| Logistics partners | Deliver goods, send tracking | AU / EU |
| IT vendors | Hosting, email, analytics | AU / US |
| Professional advisers | Compliance & reporting | AU |
We do not sell or rent your personal information.
5 International Transfers
Some recipients (including Awake AB) are located overseas. We take reasonable steps to ensure they handle your information in a way that is consistent with the APPs—for example through EU Standard Contractual Clauses or equivalent safeguards.
6 Cookies & Tracking
Our websites use first‑ and third‑party cookies for core site functionality, analytics and advertising. You can manage cookies in your browser; blocking them may affect site performance.
7 Direct Marketing
We may send electronic marketing messages if you purchased from us, signed up at an event, or otherwise provided consent. Every email contains an unsubscribe link. You can also email info@carbonyachts.com.au to opt out.
8 Access & Correction
You may request access to, or correction of, the personal information we hold about you by emailing info@carbonyachts.com.au or calling (02) 9979 6612. We will respond within 30 days.
9 Security
- TLS encryption on both Websites;
- PCI‑DSS compliant payment processing;
- Role‑based access and MFA for staff systems; and
- Regular security audits.
No online service is 100% secure but we take reasonable steps to protect your data from misuse, interference, loss and unauthorised access.
10 GDPR Note (EU/UK Customers)
If you are in the EEA/UK you may have additional rights to erasure, restriction or portability of your data. Please contact info@carbonyachts.com.au and we will facilitate these in line with GDPR Articles 15‑20.
11 Complaints
If you believe we have breached the APPs, email info@carbonyachts.com.au detailing your concerns. We will acknowledge receipt within five business days and aim to resolve within 30 days. If you are unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC).
12 Updates
We may amend this Policy from time to time. The latest version is always available on our website. Material changes will be notified by email or site banner.
Contact Us
Email: info@carbonyachts.com.au
Phone: (02) 9979 6612
Postal: 1856 Pittwater Road, Church Point NSW 2105, Australia
© 2026 Carbon Yachts Pty Ltd. All rights reserved.